Executive Summary Client, a global leader in data platform automation for DevOps and data compliance, engaged RaSee Consulting Group to transform its global support operation through AI-driven case routing and predictive escalation prevention. Facing rising complexity across its multi-cloud product portfolio, Client sought to improve routing accuracy, reduce case escalations, and ensure high-quality customer experiences […]

Executive Summary Executive Summary Client, a global leader in legal technology solutions, partnered with RCG to redesign its global support organization around an AI-first operating model — one that would eliminate siloed workflows, optimize resource allocation, and deliver differentiated service across customer tiers. In just eight months, RaSee led a full structural and process transformation […]

RCG and Client Executive Summary Client, a leading digital banking platform serving regional and community financial institutions, engaged to accelerate case resolution, reduce support costs, and scale self-service through an AI-first operating model. Within six months, Client transformed its global support function—moving from reactive ticket handling to a predictive, AI-enabled ecosystem that combined automation, knowledge, […]