Beyond cost take-out AI strips repetitive work out of the queue. Great—but the bigger prize is reframing Support as a growth driver: retention, expansion, and premium experiences customers will pay for. Redesign the value proposition Tiered experiences: Diamond / Strategic / Primary—with explicit channels, targets, roles, and comms tone. VIP pods: Support + CSM + […]

The Future of Support is AI-First: Why Traditional Models No Longer Work Published by RaSee Consulting Group – www.raseecorp.com Customer Expectations Have Changed In today’s on-demand world, customers expect instant answers, seamless experiences, and personalized interactions—and traditional support models can’t keep up. At RaSee Consulting Group (RCG), we believe the future of customer support isn’t […]